Refund policy

CORSA — RETURNS & EXCHANGES POLICY

We want you to be happy with your CORSA purchase. This policy explains how returns, exchanges and refunds work.

Nothing in this policy limits any rights you may have under applicable South African consumer law.

Exchanges

We accept exchanges where the requested replacement item or size is available.

For a standard change-of-size or change-of-item request, the product should be:

Unworn
Unwashed
Unaltered
In its original condition
With original tags attached
In its original packaging where reasonably possible
Free from stains, odours, damage or signs of use

Contact help@corsadept.co.za before sending anything back.

Do not send an item back without first contacting us.

Important

An exchange is subject to stock availability.

If the requested replacement is unavailable, we will contact you to discuss the available options.

Incorrect Item

If you receive an item that is different from what you ordered, contact us at [EMAIL] as soon as possible.

Please include:

Order number
Photograph of the item received
Photograph of the packaging/order label

We will investigate and arrange an appropriate resolution.

Faulty or Defective Products

If you believe your CORSA product is defective or does not meet the required quality standards, contact us at help@corsadept.co.za.

South African consumer law provides an implied warranty of quality, including a right in specified circumstances to return goods within six months where they fail to satisfy the applicable quality requirements. Depending on the circumstances, the consumer may be entitled to repair, replacement or refund.

We may request photographs or other information to help us assess the issue.

This does not affect any rights you may have under applicable law.

Change of Mind / Wrong Size

If you simply change your mind or order the wrong size, please contact us as soon as possible.

Outside of any statutory right, CORSA may offer an exchange where the product is unworn, unwashed, in its original condition and the requested replacement is available.

Sale Items

Sale items are subject to the same statutory consumer rights that apply to other products.

CORSA — REFUND POLICY

Refunds are processed where required under applicable law or where CORSA approves a refund under this policy.

Refunds may apply where:

A qualifying online cooling-off right is exercised
A product is defective and the applicable legal requirements for a refund are met
The wrong product was supplied and a refund is appropriate
CORSA cannot fulfil an order
Another refund is required by applicable law

Refund Method

Approved refunds will generally be made using the original payment method where reasonably possible.

The time it takes for the funds to appear in your account may depend on the payment provider or financial institution.

Order Cancellation Before Dispatch

If you contact us before your order has entered processing or been dispatched, we will attempt to accommodate a cancellation.

However, an order cannot always be cancelled once processing or dispatch has begun.

Any cancellation rights provided by applicable law remain unaffected.

Unavailable Products

If CORSA cannot fulfil an order because the purchased product is unavailable, we will notify you and provide the appropriate refund or other remedy required by applicable law.